Return Policy

• Exchanges are only applicable if a wrong size has been ordered, on the same product within a period of 15 days from the date of receiving the product. The shipping cost has to be borne by the customer.
• Exchange will be provided only in cases where the product is damaged when received.
(T&C applied)
*As we do not have our own delivery service we rely on delivery partners like BlueDart, Delhivery, DTDC, etc
In case of an exchange; the Delivery partner charges us for reverse pickup from the customer location and then additional delivery charges for delivering new product again to the customer location, As these charges are two-way; we request our customers to pay for one way charges i.e ₹100 (Which will be credited back to the customer’s store wallet after product quality check is completed).

• In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team.(T&C applied)

• If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on krazedculture@gmail.com

• In the interests of hygiene, masks, boxers and shorts are not returnable.
Stationary products like stickers are also a part of no return / no exchange products

 

 

• Exchanges are only applicable if a wrong size has been ordered, on the same product within a period of 15 days from the date of receiving the product. The shipping cost has to be borne by the customer.
• You can initiate an exchange by applying for an exchange from your “My Account” page, Once a request has been submitted our team will assist you to complete the exchange process.
• As we do not have our own delivery service we rely on delivery partners like DTDC, Delhivery, eKart, etc
In case of an exchange; the delivery partner charges us for reverse pickup from the customer location and then additional delivery charges for delivering new product again to the customer location, As these charges are two-way; we request our customers to pay for one way charge i.e ₹100. The shipping cost has to be borne by the customer.
• Please contact us on the number given on the website, Our team will help you.

  • If an order placed during a sale is returned to us, only the amount paid by you will be refunded only in Krazedculture wallet, not the current product price.

If an order is cancelled before shipment, the refund will be done to your bank account and will reflect within 7-10 business days.

 


CANCELLATION POLICY

  • If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.
  • COD Orders that have not been shipped can be cancelled by contacting our customer care.
  • For prepaid orders cancellation is not available.